Have some questions about booking or the challenge? Let us try and answer them.
– What is your cancellation policy? We don’t offer refunds on classes or memberships, however, if you cancel your class within the timeframe (no more than two hours before the class) you will receive a class credit to use on another class of the same type. this must be used within 5 weeks of receiving it.
– What if I pay for a session and then cancel it nearer the time? You will receive a credit back that can be used within 5 weeks.
– How long before a class starts can I cancel?2 hours
– What if I don’t show for a class and didn’t cancel within the 2 hours?Naughty naughty, not a lot. You will, however, lose that credit/£3.50
– Am I able to book a session and pay nearer the time?Nope, the system will ask for payment at the time of booking
– What payment options are there?You can pay as you go, so just pay the £3.50 at the time of booking the session. You can purchase a membership which gives you credits at a discounted rate. You then use these credits to book your sessions. Or purchase a recurring membership, which automatically gives you credits each month
– How long are the memberships valid for?17 weeks from the day of purchase
– What day of the month does the ‘recurring membership’ come out of my account? The rolling membership takes payment every four weeks
– Whats the easiest way to book sessions? Download the app, it’s so simple to book/cancel classes and purchase your memberships. Or you can use this website.
– How far in advance can I book?You can book the whole challenge using the app or the website
– What if my purchase of a membership or session isn’t successful? First of all, try again. If this doesn’t work then contact your bank, it may be that they have flagged the payment as it doesn’t fit in with your usual activity
– When will the next challenge be available to book?We usually open up a challenge to book three weeks before it starts. Each challenge roles into the next. The best place to find out is on our Facebook page, as that’s the first place we release new dates
Is there a minimum age?There is, you must be 16 or above to take part
Do you have to be a certain fitness level?We cater to all fitness abilities, all we ask is that you give it your best shot
Do I have to take part in every session of the challenge?No, we just ask you to do what you can. But if you can only make one day a week, that’s totally up to you